When you look at US clothes retailing, the clock is ticking on new stock from the moment it enters the store. After a relatively short period unsold stock begins to be discounted until it reaches a stocking period or discount rate that justifies selling the goods onto discount retailers such as TJ/TK Maxx. US retailers get it, but Q simply refuses to accept the premise that the longer goods stick around in your stores/warehouse the less profits you will earn due to the mounting costs to keep items on the shelves and rails. Moving stuff more quickly keeps goods in prime retailing areas more desirable and rapid discounting keeps shoppers returning to keep an eye on whether what they are looking for us now discounted... and exposes them to new temptations.
Online retailing, which Q should view as their real competition imo, moves stuff even faster and rely on a high quality stock management system linked into the website to allow more accurate searches to be done.
Show me styles, colours, sizes, brands, fit that are available... and I'll continue to browse. Make it slow, clunky and wirh missing images and I won't be in the site for more than a few seconds.
These days Q doesn't even have the means to show what's in stock on the telly as they need those quality images for when the right items aren't supplied to the studio.
Q are not the only retailer who need to up their game, but they are the most old-fashioned and out of touch.... and with the likes of Klarna their original unique selling point is no longer untouchable.
Q could be doing much better. It baffles me that they are happy to wallow in a complacent mediocrity when a little more attention and modernisation would imo significantly increase their sales and profits.