TheManWithNoName
Registered Shopper
- Joined
- Feb 16, 2023
- Messages
- 2,238
No agenda. It's observation.Ohhh someone sounds bitter, need a hug? What’s your agenda here?
As I replied on the other post, which i'll post below:
I've mentioned that:
1. The price pledge is being honoured less and less these days. This is FACT.
2. Long delays in refunds. This is also confirmed by many others on this forum. This is FACT.
3. Reselling returned items before refunding customers. This has happened, and still happens. This is FACT.
4. Staff leaving / Redundancies. The evidence can be seen on screen this week. This is FACT.
5. The reduction of Jewellery Maker hours. Broadcasting hours were cut. This is FACT.
6. Price increases. Exactly that. This is FACT (although in fairness, prices are increasing everywhere).
7. Lower quality at higher prices. As I said, more plated jewellery than before, filled Amazonite, dyed Lapis - stones that were once untreated on Gemporia. This is FACT.
8. Dubious claims. Speaks for itself. This is FACT.
9. 'Cheap' presenters replacing 'proper' presenters? This was said with a question mark. It was a question. Nothing more, nothing less.
10. Potential misleading customers with the changing of gemstone names. This happens and can be proven. Therefore, this is FACT.
11. Cutting corners / costs. No gem collector boxes provided any more. No gem boxes provided any more. Thinner COA's, the old white cardboard boxes replaced with cheaper poorer quality brown cardboard boxes. Again, these are true and can be proven. Therefore, this is FACT.
12. Lack of quality control and checking of gemstone treatments for correctness. I've made a number of purchases where the treatments have been listed incorrectly. There are also examples on the websites where the treatments are still incorrect. Therefore, this is FACT.
13. Confused business model: Jewellery Maker strands on Gem Collector. Gem Collector stones on Jewellery Maker. Primal Living products on Gems TV and Jewellery Maker. This is FACT.
What part of all of those FACTS are "toxic" and "geared towards putting people off Gemporia"? If those FACTS put people off Gemporia, then it is GEMPORIA that is putting people off Gemporia - not me.
Also, rather than disagreeing and telling me how I'm wrong, you are adamant that I am a disgruntled employee because you feel that I "know too much" - which appears to indicate that you recognise what I'm talking about, and therefore acknowledge that it is true?
It cannot be "toxic" and "geared towards putting people off Gemporia" if it is true, and visible to all viewers - which is what I am (was) - a (ex) Gemporia customer (whether you wish to believe that is your prerogative). Rather than whinging about the FACTS that I'm posting, why not take them on board and actually make appropriate changes at Gemporia. Perhaps then, customers will be happy again, custom will increase, and the need too make redundancies, close channels and cut costs won't be needed in the future.