Emails from QVC confirming orders and items on their way

[Bluebell]

Is it just me or are these emails taking longer and longer to arrive

I used to get an email confirming I had placed an order within an hour of the order being placed
but now its more like 24 hours or more
and this morning I received an email from QVC telling me that 2 items had been despatched on the 26th and to expect them soon well they arrived today and I have now just received an email saying an item is on its way but it has already arrived and the tracking shows that I have signed for it

 

[minim]

Ah yes, well you see, they don't always have someone available to sit on the bike that charges QVCUK.com

 

[janie]

i've noticed that. also wondering how long it takes for them to exchange something for an identical product. sent some faulty DG jeans back 2 weeks ago - still no sign. rang cs who said it takes a minimum of 2 weeks because "they have thousands of items in the warehouse"

um...so??? do they have to search through every one till they find it?

 

[AnnaBanana]

i've noticed that. also wondering how long it takes for them to exchange something for an identical product. sent some faulty DG jeans back 2 weeks ago - still no sign. rang cs who said it takes a minimum of 2 weeks because "they have thousands of items in the warehouse"

um...so??? do they have to search through every one till they find it?

What a ridiculous notion!! If that were the case, surely it would take a minimum of 2 weeks for every order placed?? They really do talk out of their chuff holes sometimes.

 

[Rentochops]

I've had a despatch e-mail after getting the item recently quite pointless!