Yes, I think they're definitely struggling. When you've got Ideal World offering free returns through Asda and now next day collection at Asda for £1, QVC seem absolutely prehistoric, and for some reason refuse point blank to evolve. They've got to realise they're not the only ones offering a 30 day mbg, even if items are used. IW offer fourteen days and to be honest I've never needed 30 days to decide, so their biggest selling point means nothing to me. I knew they were struggling when they didn't have a full Easiyo hour like they used to, and the p&p for Easiyo TSV was free, not now though. I have no sympathy for greedy QVC to be honest, they've got things in clearance with a pound or two knocked off gathering dust, even their "feature prices" only have about a pound or two reduction, so with that and the fact they won't adapt, that's their downfall right there.