Certainly, delivery could be more expeditious, especially with smaller items, such as jewellery. The presenters are always telling us "if you want to be wearing/using this withiin 3 -5 working days", but i cannot recall the last time I received a parcel in 3 days, 5 I think so. Whilst delivery to my area is, generically, reliable and on time, it would be appreciated if it arrived earlier than expected now and again. In comparison, I order my dogs' food from Petshopbowl and it is delivered by Yodel. The last order I placed at approx. 2pm, and I received it the following day - brilliant service. So I don't know whether the reason for the ime it takes to receive a parcel, is with the Q or the courier, but they should switch to Yodel. If you check your order status and emails, the time it takes from placing the order, to it actually being dispatched could be a bit quicker. Does dispatched mean when it left the warehouse? It's difficult to work out who has more input into the delivery process: when do the Q let the courier know the item is ready for collection? And how long does it take to be collected? You could go on.....
