C
Ciociaria
Guest Shopper
On the day of the Butler & Wilson TSV, I noticed that an item I had on waitlist was back in stock. So I called CS and was told that the item had just been dispatched that very morning. I went on holiday the next day and returned last night - no package. According to the records on My Account, the item is still waitlist and has never been dispatched. I feel a phone call to CS coming on! On another matter, has anyone else noticed that the dispatch emails are sometimes issued days after the item has gone out (or not at all)? I got one item before the email arrived. Perhaps there's a problem with my server.