I thought this was such a good idea when it first started. I appreciate that there will be some selling of products going on but it is going down now. Leonie was supposed to be answering questions about Serif. Somebody e-mailed in to ask about inserting pdfs from craft cd's and I really needed to know how to do that. I suffered all the giggling and chatter hoping they would get round to answering the question but they never did. There is no point in people sending in questions which don't get answered. Most of the time these days the programme is taken up with inane babbling and giggling and hardly any queries get dealt with. They should either stop the "clinic" altogether or actually answer the queries properly.