I have a brown faux shearling which is great but ordered the white funnel neck coat and pop straight off came the buttons. Now qvc were brilliant and explained that it was a fault and arranged prompt collection. What i really can not understand is how some people have wrote that they sewed the buttons on and it was fine ???? How many people would go to Marks and Spencer or any other shop, spend money on a coat and when 4 buttons come off before they have even wore it, say " oh well, just get my needle and thread out, no problem"? this annoys me. How can people expect them to sort out faults if they dont return it ? You do not have to pay to return it and a courier will collect it from your front door so why do you put up with shoddy goods ?
I was even told on here i was complaining for nothing and told to sew the buttons on ?
what a load of rubbish !
I am not paying for half finished goods or stuff that is not fit for purpose and this is half the trouble in the UK is people are afraid to complain for fear of being a nuisance !
There is no way in a million years people in the USA would accept shoddy goods so why shouldnt we complain ?