countrymaid
Registered Shopper
- Joined
- Aug 26, 2013
- Messages
- 336
I tried to cancel an order by phone a few weeks ago as soon as I read the negative reviews and I was told it was too late. I went back online, logged into my account and cancelled it!
As expected, several items arrived in one big delivery this morning. Mr Hermes said I could only accept or refuse the whole lot. I've had a reply from QVC accepting my request to cancel under DSR though, so I will return today and hope it doesn't cost me too much.
Thanks for all the help.
Yes the refund address is different. Perhaps it makes it easier to accept the items in to the warehouse. I suppose they know that the prepaid envelope items are likely to be faulty and it avoids the items going back into stock and then being sent out to some poor customerDon't they just love to make life easy!!!
I've just received a prepaid label to return the Doll 20 auto delivery that had a Fair foundation but Tan concealer.
Can anyone explain why the return address on the prepaid label is different from the address on the invoice that it would normally get returned to under 30 day money back? Even the postcode is different.
Yes the refund address is different. Perhaps it makes it easier to accept the items in to the warehouse. I suppose they know that the prepaid envelope items are likely to be faulty and it avoids the items going back into stock and then being sent out to some poor customer