I've had craft items sent to me with half the contents before - and had to explain why I wanted to return them! Bloody cheek if you ask me. But, since Create & Craft opened their doors, I've spent very little (if anything) at QVC and in fact haven't ordered from them in over a year. Incidentally, re beauty items, I actually had to explain why I was allergic to Liz Earl cleanse & polish, and Gatineau as well. I ask you - do they require a doctors certificate as well?