Bluebell
Registered Shopper
I wished my husband realised that he can use a 50ml of moisturiser in 3 weeks and he only uses it once a day after shaving
izza: 
Attempt of refusal of refund if 50+% of product used under 30 day MBG !!!!!!!!!!!!!!
- Thread starter missymissfabulous
- Start date
Help Support ShoppingTelly:
I wished my husband realised that he can use a 50ml of moisturiser in 3 weeks and he only uses it once a day after shaving
izza: Caroleanne
Registered Shopper
- Joined
- Nov 9, 2008
- Messages
- 1,353
Blinking heck starting to think I`m not up to being a QVC customer ..its too complicated forn a simple old codger like me!!
I ordered on waitlist for my sins a Kim&Co dress (it was stretchy had no zips or buttons that hurt old sore bones and muscles lol ) Anyway when I got the despatch email I checked online and it was still on wait list so I got on the phone and said if it was a return I didn`t want it I was told it would have been one that had been on hold that had been cancelled I said well when it comes if I think by its condition that its a return I would want to return it ..he then said they are only re sent out if the labels are still attached and unworn!!! I asked had he logged my concerns he said yes and told me to get back to them if I wasn`t satisfied...Anyway it arrived this morning ..labels still attached (thats easy to do with a swift attacher) but having a distinct odour, not new if you know what I mean as though it had been hanging where there was cooking going on ... and very creased..so I was on the phone double quick telling him I worked on Customer Services for 20 years in a dept store so there was nothing he could tell me about inspecting clothes for wear so they are sending me a return label Todays chap said they re sell returns in their outlet shops !!
What puzzles me is what difference does it make whether its 5% 25% or 75% used when you return something when they supposedly don`t do anything with them ..It just makes you think they do reuse them in some way ...afterall they accept tried on earrings don`t they? and I`m sure they don`t throw those away for hygiene purposes!! Personally I`ve never had any real problems with CS but my daughter has as I`ve said before her netbook about 2 weeks out of warranty stopped working properly and they just didn`t want to know!!
Good Luck Missy Hope you get everything that is due to you and more with what you have had to put up with!!
I ordered on waitlist for my sins a Kim&Co dress (it was stretchy had no zips or buttons that hurt old sore bones and muscles lol ) Anyway when I got the despatch email I checked online and it was still on wait list so I got on the phone and said if it was a return I didn`t want it I was told it would have been one that had been on hold that had been cancelled I said well when it comes if I think by its condition that its a return I would want to return it ..he then said they are only re sent out if the labels are still attached and unworn!!! I asked had he logged my concerns he said yes and told me to get back to them if I wasn`t satisfied...Anyway it arrived this morning ..labels still attached (thats easy to do with a swift attacher) but having a distinct odour, not new if you know what I mean as though it had been hanging where there was cooking going on ... and very creased..so I was on the phone double quick telling him I worked on Customer Services for 20 years in a dept store so there was nothing he could tell me about inspecting clothes for wear so they are sending me a return label Todays chap said they re sell returns in their outlet shops !!
What puzzles me is what difference does it make whether its 5% 25% or 75% used when you return something when they supposedly don`t do anything with them ..It just makes you think they do reuse them in some way ...afterall they accept tried on earrings don`t they? and I`m sure they don`t throw those away for hygiene purposes!! Personally I`ve never had any real problems with CS but my daughter has as I`ve said before her netbook about 2 weeks out of warranty stopped working properly and they just didn`t want to know!!
Good Luck Missy Hope you get everything that is due to you and more with what you have had to put up with!!
The presenters state their items are to be used by the family eg: L'occitaine shower gel & shampoo, other name-brand shampoo/conditioner, fake tan, Easi-Yo, UltraSun etc. DingleDangle, I shall bow out of this tete-a-tete now as it's Saturday night and uh, I'm off to wash my hair.
This isn't true for "family" sized stuff is it? Buy it and you will find your husband uses it... Or are they deadly serious when they say to hide it from your husband.
Alison Young must have really tiny hands because bottles always look enourmous in her hands. A L'occy handwash is a chunky size but she makes it look like a breezeblock. The soaps too.
Bet her hubby appreciates this talent :O)
charlie
Registered Shopper
- Joined
- Jun 24, 2008
- Messages
- 167
D
dingledangle
Guest Shopper
Buy it and you'll find your husband/children/dog won't count when it comes to the amount used. After all, they didn't buy it , did they?:biggrin:
- Joined
- Jun 24, 2008
- Messages
- 19,147
Spotted this on Facebook.
QVC has spoken:
Thank you for your patience while we looked in to this.
We do offer a full 30-day money back guarantee on all items purchased and we understand that certain products, such as cosmetics, are consumable and have to be sampled. So for this reason we aim to provide at least 30 to 60 days normal usage. We use the 50% as guidance for our customers as to what is a reasonable amount. Thanks to our regular customer surveys we've found that this is more than adequate.
We do reference in our returns procedure in 9.2 of our T&C's that a product being returned within the 30 day money back guarantee is returned in a clean condition and in its original packaging. We don't stipulate any percentage or parameters specifically in our T&C's as each product is different. Therefore for a consumable product a reasonable amount needs to be returned. However, as mentioned earlier, 50% will offer you some guidance.
We hope that this has addressed your concerns.
Quite a few unhappy people stating QVC have moved the goalposts.
Some quoting old Lulu saying on air you could use a whole pot and just return the empty pot if unhappy!!!
QVC has spoken:
Thank you for your patience while we looked in to this.
We do offer a full 30-day money back guarantee on all items purchased and we understand that certain products, such as cosmetics, are consumable and have to be sampled. So for this reason we aim to provide at least 30 to 60 days normal usage. We use the 50% as guidance for our customers as to what is a reasonable amount. Thanks to our regular customer surveys we've found that this is more than adequate.
We do reference in our returns procedure in 9.2 of our T&C's that a product being returned within the 30 day money back guarantee is returned in a clean condition and in its original packaging. We don't stipulate any percentage or parameters specifically in our T&C's as each product is different. Therefore for a consumable product a reasonable amount needs to be returned. However, as mentioned earlier, 50% will offer you some guidance.
We hope that this has addressed your concerns.
Quite a few unhappy people stating QVC have moved the goalposts.
Some quoting old Lulu saying on air you could use a whole pot and just return the empty pot if unhappy!!!
What?
So how do I tell my hubby I'm trying out for free as you put it, the CE pans, NN bath mats, towels, double featherbed, duvet, pillows and bedding set myself.
Are you seriously telling me how we have to sleep, wash and cook.
Just make sure you hide away your QVC products afterwards in case someone pinches some.:tongue:
D
dingledangle
Guest Shopper
What?
So how do I tell my hubby I'm trying out for free as you put it, the CE pans, NN bath mats, towels, double featherbed, duvet, pillows and bedding set myself.
Are you seriously telling me how we have to sleep, wash and cook.
How you tell him is your problem. Seriously. Technically speaking, YOU are trying out any item within 30 days of receiving it. Sorry if that comes as a shock. And no, I'm certainly not telling you how to sleep, wash and cook. I gather your husband does this kind of thing.
Do you expect my hubby to pay for something he's not allowed to try?
R
RedT
Guest Shopper
So wait, they don't put it in the terms & conditions because it differs for every product...but at the same time it's 50%, they just don't tell anyone?! And how exactly are we supposed to know this? We were ALL part of this all illuminating customer survey which determined that 50% of a product was more than enough to try it out?
What utter b*llocks...
What utter b*llocks...
D
dingledangle
Guest Shopper
I certainly don't, bags! QVC does.
Good post Bags regarding pans, bedding etc.Perhaps dingledangle would care to explain how to police sole usage of such items. Perhaps you should sleep alone and use pans to prepare meals solely for yourself during the 30 day trial period. What utter nonsense
Pinkpussycat
Meeoow....
DD is soooo determined to be RIGHT she's talking utter bollox.
Then all I can say is they don't sell packs of pillows, double, king and superking bedding, as well as cosmetic products in large sizes suitable for families.
When they have a presenter in bed with a bedding guest explaining how the items are for two persons in the bed, I'll ring to ask for the first month if I should limit usage to which one of us orders the product then?
StumpyBloke
Registered Shopper
DD, genuine question...are you being serious?
D
dingledangle
Guest Shopper
Dingledangle has absolutely no plans or compulsion to get involved with your personal worries regarding your dealings with QVC.
It's up to you to read the fine print.
Goodbye and good luck!
Then all I can say is they don't sell packs of pillows, double, king and superking bedding, as well as cosmetic products in large sizes suitable for families.
When they have a presenter in bed with a bedding guest explaining how the items are for two persons in the bed, I'll ring to ask for the first month if I should limit usage to which one of us orders the product then?
And while I'm on with it, not that we allow our lab upstairs.
But I'll question for others when they make comments regarding viewers pets such as cats sleeping on NN.
I will ask if pets as well as partners should be refused entry for the first month?
:wonder:
:yawn:
