At launch, I tweeted a question about the use of scented t lights, in plenty of time to be answered, and Julia ignored it. In Charlie's hour this morning, I tweeted the same question again within a minute of the hour starting - how do I use scented t lights? - despite constantly pleading, tweet me and we'll answer any question for you, he ignored my tweet. I will NEVER tweet a question in to him again, and think twice about tweeting a question I want answered on air, or privately about an on air product. I did eventually get an answer, after tweeting QVC, and Steven. This is one situation, where I can say we need specialist guests. If the presenters are not going to answer questions, don't use twitter as a medium for so doing. I have tweeted Debs Flint queries about many things/topics, which are not even on air, and she has ALWAYS replied personally. Initially, I thought twitter was so useful; now, it is so annoying, I don't think I'll bother. I can understand now, why CB gets on so many people's nerves. Craig Rowe is the same, regarding twitter. Just ignores the tweets. If they want to attract/keep customers, then satisfaction is paramount. If a customer does not feel they and their business is valued, they will not patronise a company. That is my view, anyway. Brook is still going on about sending tweets in! Normally, if we sent one in, it would be in the expectation of receiving acknowledgement of said tweet...........?