Meeshoo
Registered Shopper
- Joined
- Feb 2, 2010
- Messages
- 946
I do realise that GemsTV are still being centralised with Coloured Rocks and RocksTV (which I understand will take time) but I was wondering if you could introduce a few changes to some of the websites? I'm off work poorly at the moment and have been trying to spend money but the websites are making it quite difficult! I don't think you want that!!!!! So here goes:-
1. GemsTV website - not sure why when I log on, I have to put my email address in from scratch. On CR I put the first letter and the rest comes up as an auto suggestion. It's not a deal breaker but if you're rushing to log on because you've seen something nice, it saves time!
2. When checking out on the GemsTV website there is nothing to say that you have to check your basket out under the CR website - no re-direction, nothing. I spent abut 5 attempts trying to get my card to be accepted on the GemsTV website (it lets you get that far) before throwing in the towel and having to phone Customer Service. For new customers this must be VERY frustrating.
3. Similarly, it's really annoying once you're logged into GemsTV to have to log in again on the CR website to checkout - could they be linked?
4. I've been looking for a particular cut stone but there is no search facility on the CR website that allows you to do this.
5. The search facility is also limited in terms of searching for colour.
6. When you do manage to do a generic search for, example, diamond rings, the pages are not static - they change as you flick forwards and back, so an item that you had seen on page 3 isn't there when you go back to that page. That's incredibly frustrating and you have to try to find it again. The same thing happens if you open an item to see more about it. When you close it, all the items in your search and re-arranged.
7. I hadn't realised that the returns form was in the booklet that came with the order (which ended up in my recycling). There's nothing on the web to download if you've not got the form. I ended up asking CS (again) who replied that I should just put a note of my name, address etc in the parcel. Whilst I've done that, I think this could be improved and be less stressful for the customer worrying if everything is going to be matched up when returned.
8. One absolutely brilliant thing you've done is get rid of the pre-authorisation when checking out! This really helps if you add to orders later (because it stops the bank from thinking that there are two separate transactions going onto your card).
9. If I'm logged onto the live streaming of GemsTV and want to have a look at my basket, there's no button to go backwards to the online streaming. You have to use your "back" button. I know that's simple but it took a while to work out for a technophobe such as me! Also, linking between the GemsTV and CR websites could be easier.
10. I like the idea of requesting an auction on the CR website - BUT - it doesn't say where the auction will appear! I tested it yesterday and it comes up on the CR website but I did wonder if it would divert to RocksTV.
11. Auctions on CR. Is there a way of indicating a price that the piece will fall to? Or, revert to the GemsTV old format of having a Buy it Now price? The reason I ask is because it's impossible to know where the item will end and you could well use up all your request auctions per day without buying anything because the end price hasn't been what you hoped. Another suggestion might be to have a BIN price but then at points it's auctioned (you may choose to say when or not) when it MIGHT drop a bit lower? That would be the best of both worlds.
Thanks for listening - off to take my medication now!
1. GemsTV website - not sure why when I log on, I have to put my email address in from scratch. On CR I put the first letter and the rest comes up as an auto suggestion. It's not a deal breaker but if you're rushing to log on because you've seen something nice, it saves time!
2. When checking out on the GemsTV website there is nothing to say that you have to check your basket out under the CR website - no re-direction, nothing. I spent abut 5 attempts trying to get my card to be accepted on the GemsTV website (it lets you get that far) before throwing in the towel and having to phone Customer Service. For new customers this must be VERY frustrating.
3. Similarly, it's really annoying once you're logged into GemsTV to have to log in again on the CR website to checkout - could they be linked?
4. I've been looking for a particular cut stone but there is no search facility on the CR website that allows you to do this.
5. The search facility is also limited in terms of searching for colour.
6. When you do manage to do a generic search for, example, diamond rings, the pages are not static - they change as you flick forwards and back, so an item that you had seen on page 3 isn't there when you go back to that page. That's incredibly frustrating and you have to try to find it again. The same thing happens if you open an item to see more about it. When you close it, all the items in your search and re-arranged.
7. I hadn't realised that the returns form was in the booklet that came with the order (which ended up in my recycling). There's nothing on the web to download if you've not got the form. I ended up asking CS (again) who replied that I should just put a note of my name, address etc in the parcel. Whilst I've done that, I think this could be improved and be less stressful for the customer worrying if everything is going to be matched up when returned.
8. One absolutely brilliant thing you've done is get rid of the pre-authorisation when checking out! This really helps if you add to orders later (because it stops the bank from thinking that there are two separate transactions going onto your card).
9. If I'm logged onto the live streaming of GemsTV and want to have a look at my basket, there's no button to go backwards to the online streaming. You have to use your "back" button. I know that's simple but it took a while to work out for a technophobe such as me! Also, linking between the GemsTV and CR websites could be easier.
10. I like the idea of requesting an auction on the CR website - BUT - it doesn't say where the auction will appear! I tested it yesterday and it comes up on the CR website but I did wonder if it would divert to RocksTV.
11. Auctions on CR. Is there a way of indicating a price that the piece will fall to? Or, revert to the GemsTV old format of having a Buy it Now price? The reason I ask is because it's impossible to know where the item will end and you could well use up all your request auctions per day without buying anything because the end price hasn't been what you hoped. Another suggestion might be to have a BIN price but then at points it's auctioned (you may choose to say when or not) when it MIGHT drop a bit lower? That would be the best of both worlds.
Thanks for listening - off to take my medication now!