Well not if the item you ordered is "stuck" in the system!
My mum ordered something on Sunday afternoon and when she checked her account this morning it was still showing as "in process". Usually if there is a problem with the payment card then she would have had a call by now so she called them to ask why it had not been shipped.
They checked with the warehouse and said the order was "stuck" in the system but had no explanation as to why. When she said well that means it won't arrive in the 5-7 working days you quote, when will it arrive? She was told, anytime from now until the 21st August!!!!
Charming eh? Such wonderful service they provide eh?
Once it finally gets here I think she will be e-mailing and asking for postage refund as why should she pay the cost for the delivery and it doesn't arrive in the time they state on air?
If someone doesn't have the facility to check their account online the poor couriers would be getting the blame for the parcel not arriving in time when really it is QVC at fault!!!
My mum ordered something on Sunday afternoon and when she checked her account this morning it was still showing as "in process". Usually if there is a problem with the payment card then she would have had a call by now so she called them to ask why it had not been shipped.
They checked with the warehouse and said the order was "stuck" in the system but had no explanation as to why. When she said well that means it won't arrive in the 5-7 working days you quote, when will it arrive? She was told, anytime from now until the 21st August!!!!
Charming eh? Such wonderful service they provide eh?
Once it finally gets here I think she will be e-mailing and asking for postage refund as why should she pay the cost for the delivery and it doesn't arrive in the time they state on air?
If someone doesn't have the facility to check their account online the poor couriers would be getting the blame for the parcel not arriving in time when really it is QVC at fault!!!
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