I wish we were able to see the details of the complaints that were made but not upheld but still dealt with, eg, the presenters verbally misleading the viewers regarding the extra charges, so now they're having to display them in much more bold lettering. Presumably someone has put in a complaint about the B/S that used to surround the JPD fragrances, the massive advert, which turned out to be an infomercial, but it's the for sale in Macy's that got me, surely they wouldn't be able to just lie to the viewers and get away with it, so I reckon (forgive me if I'm being slow...derr!) but I reckon they must have had a "pop up" stand in Macy's at some stage, as you do in Debenhams and BHS sometimes where infomerical products are sold for say one day and a presenter with a microphone does demo's once an hour on the hour...of course that doesn't equate to that store actually stocking the product in question, but in their world, it probably does!