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Just returned from a weeks holiday & found my second bra as promised by complaints dept. They were definitely on air as a two pack because that is why I ordered. I also remember the presenters raving about what a good offer it was. I really hope those of you who have been fobbed off keep on...

I made two phone calls to customer service. The first as outlined in my first post, the second 3 days later (Saturday) I was told that my complaint will be escalated & that I should have a response by Monday(today). I explained once again that I would not accept anything other than a 2nd Bra or...

An update on above. Just had a call from complaints dept. They apologised & told me a second bra is in the post!

I too am in the same boat. I really like this bra & was adamant that I wanted another one when I phoned CS. I pointed out their T&C's about them taking my money & sending out goods, thereby entering into a contract with me, I also quoted Trade descriptions act. Told me they would pass on my...