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Guy Clutterbuck....:the charisma of a plank of wood and always looks as though he is trying to look through the presenter's tops. I am sure there must be more charismatic people who know about gems. And what is it with the safari waistcoat?

A big thank you to this forum. I have received the refund for my two coated pink diamond purchases and explanation on other treatments which I would not have pushed for if not for the information I have gleaned from here. I love reading your posts everyday - in fact I think this forum has got as...

I have now had another call from Gems to say they are about two weeks behind on the returns process. They also were able to confirm the treatments my other stones have received. To be fair to them if I email they do respond quickly.

Thanks gemcherub. Not that I don't trust them ....!!!

Hi, Sent my coated pink diamonds off for the promised refund on the 21st. They received and signed for them on the 22nd. Guess what....no refund. I have chased them. -how long do they normally take to process a straightforward refund?? Also waiting for confirmation on treatments on some yellow...

The reason I got in touch with Gems in the first place was because of this forum! I emailed them saying that I wanted confirmation on the treatments all of the coloured diamonds I have purchased from them and also what they were going to do about the coated pink diamonds issue. I got a nervous...

Pink coated diamonds Hi, I am new to the forum - have been reading for a few weeks and . Just to let you all know I have just had a call from Gems TV to say I will get a full refund on the two pieces of jewellery I was sold with coated pink diamonds last year and I have been given a returns...