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Thank-you iamsmall. Not only do I agree with you, but you also made me laugh. I am determined to follow through with trading standards, and have also penned letters of complaint to both the finance and managing directors. Perhaps this is naive but I am truly saddened, disappointed and somewhat...

Topaz, it's a delight to hear that other people feel the same way as me. So reassuring!!!

Hi Boris Bear. Usually clothes that don't fit properly or perhaps are of a poor quality. The same for jewellery. I live miles from anywhere and use QVC like a department store. A major part of my shopping strategy is the "feel" of a product. Often things can look good but feel rubbish. Sizing...

Thank-you folks. Sometimes it helps to just have a moan. I have since spoken to people at trading standards who are taking this up on my behalf. It seems that this policy can be deemed "unfair" as although it is present in the terms and conditions, it is not generally stated. James Churchill...

I need advice about horrid letter threatening to close my account as my returns are slightly above 50%. James Churchill from the finance dept, tells me this is company policy but I am utterly unaware of this! I have been a member for 10 years and have spent enormous amounts with this company...