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Hi t1ger I think My Original response was not taken as intended and I apologise for any misunderstandings. Liability stands as follows: If anything goes wrong with your ring at Maker Mends it is covered by their liability insurance, but on the odd occasion that your ring may not be able to be...

Hi Tiger Unfortunately we do not have a policy that covers any alterations, the risk of resizing has always been the customers. However the majority of resizing companies will advise the customer if they feel that the ring will not be able to be resized. Rocks & Co Helper

Ring sizing Hi All I apologise for the inconvenience of not receiving a resizing with your order. If you would like to PM me, i will send out a resizing form to you ASAP. I have double checked and the resizing forms are going out with each ring order. In the very near future we are...

Hooray!! I'm so glad it arrived Phill and that you are pleased with it! Can I also give a big shout out to Klosblue for defending me :59: Thank you! Obviously I can't deny the teething problems we've experienced but we really are working hard to sort everything out. Thank you all for being...

Phill's order Hello All, I feel there has been a lot of confusion regarding your order Phill and I would like to help clear things up. I can see on the system that you originally won the item at auction for £42 on the 30th October. As you know we, we had a problem with our systems, for which...

Great question Pimms I'll try and find out for you... Rocks & Co helper

Auction prices for web orders I can see why this concerned you. We've done some tests to double check that everything is working properly and I promise that when you check out the price will fall to the auction's final price and that is the amount you will be charged. We will look into...

Order Number Hi Phil, Please PM me with your order number and any other order details (the product code and date you placed the order etc.) I have spoken to the head of Customer services and we will be able to sort this out for you. Thanks, Libby

Hello everyone, I'm sorry to read about all these problems, it must be very frustrating. CS are very good and do their best, but if Miss Kitty, Miss Polly, Panda Bear or anyone who has had real problems with on-line orders or very late deliveries would like to PM me I will do my best to find...

The GemHunter! The rumours are true! The GemHunter will be returning to Rocks&Co. in the near future to share his gemstone expertise and his favourite Rocks&Co. jewellery with you all. I will let you know more when I do. Very exciting!!

We are so sorry for any problems experienced recently, everybody at Rocks & Co is working really had to get everything working perfectly. I promise the CS are not here to keep you waiting and are doing there best to help look after you and your orders. We are getting there!

Hey Miss Polly, I'm sorry that Customer Service did not originally tell you that your postage would be reimbursed, but I hope that this is now resolved and you're looking forward to getting your sparkling new ring!

Dear Miss Polly, I'm so sorry about your ring, I have contacted customer services on your behalf, to request that you are properly taken care of, so please get in touch with Customer Services to resolve this issue.

problems with live streaming... Hello All, I'm so sorry for any problems with streaming the channel. We are trying to get it sorted so that everyone can view the channel online. This problem is only affecting some viewers' reception, so please let us know if the problem persists, your feedback...

Sacha and Pimms, Regarding COA cards, we are looking into it, I will let you know, when I know more about it.

Lynda, From Wednesday 22nd October, anyone with an item number can visit the ‘Historic Product Search’ (it will be at the bottom of every page under customer services) to access the ‘More Info’ details for any Rocks & Co. jewellery (regardless of whether it is in stock, if we have sold it, then...

Hi Sacha, The chains are going on the web in a couple of weeks. Regarding a bigger box... Please call Customer Services (0845 194 9726) Weekdays 8am - 6pm, have your order number and item number at hand, and I'm sure they will be able to help you.

Lynda, I was just wondering if you'd tried streaming Rocks&co today? This morning we altered the stream so we can give you viewers the choice of low or high bandwidth. The low bandwidth should increase the quality of your viewing if you've had problems before. Any feedback would be great...

Hi Lynda, Thanks for your questions, I'll get back to you as soon as you know... And Sacha, I thought you had a box that'd do the trick but let me look into finding you a bigger one...

Hello Sacha, I've spoken to the Product Manager. I can assure you that the plastic bag is supposed too overlap the box; this is for health and safety and so you can see that the seal of the bag has not been tampered with when you receive your jewellery. Several of our boxes are designed for...