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Hello! I don't post very often but can certainly vouch for how nice everyone is here, I've always been made to feel very welcome. :)

Well I got my replacement (and correct!) item yesterday at about half past three, at 5:30 I got an automated call from QVC saying they had received me request for a replacement item and I would receive it in the next 3 to 5 working days! :mysmilie_15: Oh well at least I got it. No sign of my...

Yes that's also the impression I got from the grumpy man on the phone.

You jest, but maybe that's what HAS happened?!?! :mysmilie_15:

Thanks all, its worrying that this is happening so often - and more so that they seem oblivious and completely unconcerned about the breach of the data protection act caused by sending random peoples details out with the incorrect orders. It remains to be seen whether I actually get the P&P...

Hello, Sorry I'm afraid I tend to lurk rather than post but I just needed to moan! Today I just received a lovely Charlie Bears bear from QVC....problem is it wasn't what I ordered (I ordered Alpha H) and while the outer pack was addressed to me the invoice inside was to a lady called Lucy (so...

Phew! It arrived! They tried to deliver it yesterday but I was out so after fighting with absolutely hopeless automated telephone system that the courier company had I gave up and rebooked on line, for re-delivery today. It just arrived! Phew!!

Sadly I used a debit card.....I am seriously unimpressed. If it hasn't arrived by tomorrow I will email Graham and see if I can get my money back. Thanks all.

I haven't ordered from IW for a long time but as I was in need of a new SatNav when I saw IW had a TomTom pick of the day (which is the make I wanted) on FlexiPay I decided to purchase it. So after finding out they'd cancelled my online account I had to call 'Customer Services'...that was...