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Hi all some good news. We’ve been listening to all your feedback are now doing some fine tuning plus some nifty improvements to our website. A lot of this is because of your feedback so remember if you have a problem or suggestion; please email our customer support team with as many details as...

New stock will be added each day, first jewellery needs to appear on the TV then we will put it on the website. The easiest way to see what is new is to click on the new arrivals drop down. As times goes on the amount of items we have on the web will grow.

I will confirm back to you what is happening with the website

Hi all we should be back on air very soon

Yes we are still off air at 2.30pm and we hope to be on again soon, the reason we are still off is we are want to make sure that when you phone in that you do get connected and put through to one of our operators promptly and can make your purchase easily. We have a phone guys working on it now...

Hi all, yes we are off air again but this time it’s not the gremlins. Since going to the falling auction format we have been inundated with calls on every item we sell and the call centre is having problems coping, which means some of you have been missing out because you can’t get through...

Sorry I couldn't clarify over the weekend, I needed make sure I had the correct info. Each item will stay in your basket for 24 hours so you need to check it out in under this time if you want to keep it. You can have a number of items in your basket and they each have their own 24hour shelf life.

thanks for the info on your basket problems I have raised it with the people that are controlling that part of the system. Also Customer Service is available 8am to 6pm

So Yesterday it was burnt toast, today its a computer server that trips out and flips out all sorts of other equipment. What will it be tomorrow? Floods, Locusts, I am scared of going in to work to find out. (but do tune in as it's interesting telly better than a soap opera) In short, we are...

Someone burnt their toast in the crew room which set the fire alarm off. We are back up and running till midnight

Just in case you are wondering were we have gone, there is a fire alarm gone off in the studio we will be back ASAP.

Hi as you will all be aware Rocks and Co. are going to the format of falling auction from 3 pm today. In the lead up to this process we have had to test that the new software on the web and at our call centre worked smoothly. Hence you have seen some changes in prices on the web and that the...

Sorry to all that missed out on this item, as you can imagine the demand for this piece was exceptional and due to the price the product was oversubscribed and our computer and call centre had problems keeping up with the demand. We hope to bring you more value items like this stay tuned.

Hi all sorry about the webstreaming problems that you have been having. If you can get the streaming ok and it dissappears then its not your computer it is the people steaming for us. What seems to happen is that it makes your computer think it doesn't have the correct flash and you need to...

DHL is our courier and the items should be with you in 3-5 days If you would like send me your details by private message and I will chase it along for you

New Items will appear every day. Once and item has been on Television then it will be loaded on to the website. We have new stock arriving on a daily basis :D

Hi Mags We offer a range of chains in addition to the pendants and but the don't come included unless specified. Sara glad you are enjoying reading our threads

Hi Miss kitty Thanks for your query I have looked in to the dimensions and weight and the info is correct. I had the guys send me a picture of it with the dimensions but I am having problems pasting it into this reply.

Hi Mirabelle we should now have some in the system look on the website for code 030 769

Hi Miss Magpie Yes sales have been good but we also hate for you to miss out. As all our items are hand made it will be hard to get you the same item but if you could let me know what caught your eye, I will let you know about similar items that might interest you.