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Oh right, didn't spot that. When this happened to me with TJC they gave me free p&p and sent a jewellery polishing cloth by way of an apology in the post separately. tvs

Do you think they'll refund your postage then? Sincerely doubt it without a fight. tvs

What I meant here is that if you treat all your customer as if they are somehow con-artists trying to fleece you out of £6.95, then the only customers you'll have left are the ones who are equally contemptous of your channel and who, i've no doubt, will continue to buy - but will no longer give...

gemcherub - does a reset of IE resolve again? If so, it could be Add Ons within the browser causing the problem. Also, do you have other toolbars aside from the Standard toolbar? Again, these kind of Add Ons can cause issues with interactive media. Have you checked your firewall settings...

I got a reply this morning - they've now decided, based on my photo, that the chain did indeed have faults. How fortunate then, that I took photos. BE WARNED. TAKE PHOTOS OF YOUR FAULTY ITEM BEFORE YOU RETURN IT. Otherwise, if the sight challenged folk in Quality decide that there are NO...

This is a joke, right? tvs

Pendant is from The Jewellery Channel! :angel: tvs

They are saying here that they've inspected my RETURNED chain and found no faults. :angry: Odd you mention rocks.tv cos I did buy myself a cheap chain from them and they couldn't have been better. But this chain I ordered from Gemstv was 18ct costing £85 - it was to have been part of a present...

My bet is neither...:down: tvs

Many of you saw the deplorable state my chain from Gemstv arrived in with kinks going the length of the chain and, at one point, going in the REVERSE direction. Here's the reminder pic - After equally deplorable contact with CS regarding a refund, one was finally received on Friday...

added pic -

OOOOOOH! My 9ct 20in white gold chain just arrived! How very, very pretty! Well made, lovely and smooth and a good weight at a mere £36. :star: Canny that they've added larger rings at 18 inches and 16 inches so that the length can be adjusted. And a whopping tome entitled 'The Lure of...

Hurrah! Thanks! Managed to do it! tvs

Lulu WAS looking decidedly odd...swollen lips...swollen nose...puckered cheeks...has someone given her a 'Glasgow Kiss' ? :56:

Oh I wouldn't worry about what Alison sez...she's looking a bit tatty round the edges herself these days; another few years and if she doesn't get those eyes 'tucked' she'll end up disappearing off the beauty shows. Any good at selling Duvets, Alison? tvs

ARGHHHHH! I keep getting this error message when trying to checkout - Saying (in case you can't see it) that "unable to add free product KZ522:insufficient stock to allocate, back Orders are not allowed" Now that's all well and good if i'd ordered some sort of free gift, but I haven't -...

'Made it' as what? Hair extensions and fake jewellery...nail bar manicurist? :cheeky:

I can't find a Search Box on the site, which is unusual. I came across a rather smashing gold chain via Google and it took me to a page on the new site- http://www.colouredrocks.com/i-DZ206/?Ref=VIN.FR I wanted to look at what other chains were on offer, but sadly there was no menu option for...

Must have been the same CS lady I got earlier today....:12: tvs

Well they work for me - I got a set of pink ones...but not from QVC -ebay. Cheaper!:angel: