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Thanks Hooded Claw, I have emailed Gareth and received an out of office reply. I have contacted the two people he cited in his message (Lizzie Hughes and John Ackroyd) and am awaiting a reply. I hope it doesn't take as long as the refund...

I tried the concealer and was expecting the "bullet proof" works. Disappointed - the concealer merged with the powder to create a crackle effect under my eye - so they were promptly removed. I wasn't convinced when I applied the eye make up base and put the shadow over the top. When I looked in...

I may have missed something - can anyone enlighten me on what (if anything) happened to the pairing of Peter and Marie? One week it was Peter and Marie and then Marie went to Speed Auction and now it's Peter and Sophie...Marie doesn't look so happy.

I ordered £80 worth of items from the Garden Bargains arm of IW in early April. There were a trickle of deliveries but by late May (and after phone calls to them) two of the items I ordered still hadn't arrived. I felt enough was enough and asked for a refund of the £23. I phoned their...

I was really shocked to hear about account blocking as I regularly return pieces. I bought a pearl, aquamarine and black agate bracelet (9.99). It would have been nice if there weren't chunks missing out of the aquamarine. Quality control is declining and I'm alarmed that customers are being...

Hi Wireless, that's much worse than my experience. Before we had DX (version 2) and HDNL, DX provided a reasonable service. Now items arrive through the door, in the post or via a two week time warp. By the time some of the jewellery arrives I've forgotten what I've ordered - which I have to say...

Is it just my imagination or are the deliveries from TJC becoming slower than they used to be? The charges have increased but the service seems to have deteriorated. Has anyone else experienced problems?

I haven't watched R & C for a while and happened to turn on yesterday. What a lovely collection Debby brought and what a shame I hadn't watched earlier. I thought the designs were very striking and the combination of tanzanite and emerald, and tanzanite and apaptite was beautiful. Unfortunately...

As far as I can glean the 10 day period starts from the date that the jewellery is delivered. But it does seem strange that TJC are only giving us 10 days, especially when one needs to consider an item or have an expensive piece valued. I can't think of another shopping telly channel that has...

When did the TJC returns policy shrink by two-thirds? This must now be one of the shortest guarantee periods around.

I just had a look on a Prai product to see if my review had been included and surprise, surprise it hadn't. I may be being cynical but it seems as though they are filtering out a proportion of the negative reviews to keep the product's star rating up (which in this case was just 2). This is...

Hi Thunderstorm, Thank you for correcting my spelling of Peter's name. Yes, I did watch all of the auction and it did go down to that price having started £10 higher. I noted the following day that Opium (100 ml) was on again, and that time sold for £68.95.

I'm finding it really interesting to see how Stacey is becoming the new Chloe (minus brettons). She even has a John Scott intro, gives fashion advice and decisively states when the auction will finish - unlike Chloe, who now seems to have to negotiate with producers, cameraman, etc. There's been...

I happened to switch over this morning and saw Peter Shurlock selling Opium 100 ml eau de toilette for £79.95. I would have thought that as much is being made of spring clearance on these channels that it would have sold below the previous price of £69.95 . I'm not au fait with sales rules and...

I've been an IW customer for some time. Last night I ordered a very expensive necklace. Realising I couldn't really afford it I rang the call centre to cancel my order. I was told that there was a problem with 'the system', that they would send a message through (not sure where to), and that I...

Hi, Can anyone please tell me what has happened to the Preserve range of jewellery cases. I bought a couple of the bags that could take additional inserts, which proved to be more cost-effective. They don't seem to do them any more. I notice that the Lori Grenier range is becoming more prolific...

I was wondering what had happened to Elissa as she has been missing from TJC on a Thursday am for some time. I just turned over to another channel and saw her selling items other than jewellery. What is going on at TJC? RL, JS, EP ....:wonder:

I am surprised not to read about the Lisa Brash debacle on Sunday afternoon (12/9) when overseeing the jewellery avalanche segment. The woman appeared to be drunk, showing her thighs and pants, making inuendos and blaming everyone in the studio for the mistakes she had made. It seemed incredible...

I posted a response on this thread a couple of days ago and received a response that it had to be given the OK. Not sure what is happening ...

Is windowimg evident in some stones more than others? After reading through this thread and beginning to feel increasingly anxious I went and had a 'read' through a columbian emerald pendant I had bought a little while ago. As there are few facets on this stone I wonder if this has an effect on...