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good to see that even sfter steves rant rocks are still reading this forum and answering problems :)

def would try again nikki, especially as they owe you money. It shouldn't matter that you sent them a stroppy email, it sounds like you have penty of reasons to be stroppy with them. Regardless of whether they like the emails you have sent etc they still should fix this for you as they cannot...

totally agree, not pendantic at all, when i get emails or letters from a professional company i expect them to reflect just that, that they are a professional company. I would never send a company i have brought from or am dealing with in some way communication in text speak or without using...

oh my goodness nikki, so you actually returned items and got no refund? thats terrible, so now you have no item and no money? def do as klos suggested and contact trading standards if its not sorted. got my fingers crossed for you

OMG nikki, that is awful! thats not bad luck, clearly the quality is bad now! they should have refunded you for those items and to telephone you because of a twitter comment is not on either.

all going abit wrong isn't it! seems they can't cope with being on sky as well as internet as quality seems to be taking a nose dive!

i don't think it would be cheeky to ask the bennetts to get involved at all pearly, as you have only just worn it it clearly is a fault with the product. Also the Bennetts are always going on about their great CS policy being a family business etc so and you have brought of them lots in the past...

not OTT at all rebecca, you expect a certain level of service, as we all do. You should get the item you bid on and won, and you most certainly should not have to ASK if they have an alternative for you when THEY have made the mistake and the item you brought is no longer available. They should...

thats a bit worrying zevagold! when i buy a bracelet i assume im getting the same length as they have showed on screen, not a pot luck on what length you get!

totally agree, i get fed up with being told they are "losing money on this" and "not making a profit"! if they were not making a profit they wouldn't still be in business. either they are very stupid or they think we are!:mysmilie_73:

:mysmilie_696: couldn't agree more debsie, the rare rare rare thing is a particular hate of mind, drives me loopy!:mysmilie_73:

def need more honesty from all channels i think. I like the way TJC put if a ruby is fussure filled on the item title, be good if all channels could put details on graphics

def agree belle, the oh my goodness this is soo low a price and you won't get it for this price elsewhere stuff really bugs me! for starters, unless they have personally contacted every single jewellery seller in the world they cannot know we can't get it for that price elsewhere! and secondly...

i agree with all your points debsie, i also want professonal, mature acting staff regardless of their job title/role in the company. And also reasonable packaging and postage fees, and honest answers if i have a problem not just a string of excuses blaming everything and everyone else. better to...

hi blinglover welcome:mysmilie_348:

not 1005 klos but i think chrome and russian diopside are the same thing, just a matter of choice with the name.

100% agree debsie, i also think steves response was very unprofessonal, and whilst yes he has a right to post as does everyone else, but as a businessman speaking to customers he should have acted in a professional manner, simple.

once again WELL SAID Debsie! couldn't agree more, your post is spot :mysmilie_687:on :mysmilie_696:

i see your point, but she was never going to admit it was she?! there always seems to be an excuse, denial etc from steve and sarah whenever any negative posts are written. and in this case, steve having a tantrum and storming off basically! perhaps they would have done better to be honest, they...

couldn't agree more debsie.