Plot thickens !!
Order arrived a couple of days ago, I am livid as after all that hassle the damned thing is faulty. Nasty scratch right across it and a small hole in it too. Took the paperwork out of the bag to call up and have a moan, only to find that my invoice is somebody elses!!! Exactly the same item and everything. I have definitely been charged for it, but have I been sent something that has been sat on a shelf for somebdoy else or is it indeed a faulty return sent back out! The only mention of me is the address label on the bag.
I cannot return it either as I have no paperwork relevant to me, as if I returned it with this invoice, a lady in Scotland would get my refund !!! So I would have no purse, no refund but a £19 debit from my bank.
I have been told somebody from the QVC Executive dept has to call me about it as ordinary CS can't deal with it, and as usual all they can do is email the dept to ring me not put me through, so by tomorrow when the dept reopens (assuming they ring tomorrow that is) that will be 5 days I have been waiting to speak to somebody and obviously a 5 day delay to getting my refund. I would quite like my money back quickly thank you, dont see why I should be sat here day after day waiting for QVC to call me before I can deal with this further.
And surprise surpirse they dont have any more in stock!! so I cant have a replacement only a refund, so please get a wiggle on and call me to sort it.
