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I have to chip in and say that QVC has had a load of my cash directly because of product recommendations through ST. In fact I was an extremely infrequent qvc purchaser before I joined here. I'm now a very frequent purchaser *gulp* and it's all down to you lot!!! IMO QVC should be thanking Graham and ST for all the revenue it brings in. Yes we have a moan and a bitch ~ quite rightly ~ but we're all still here and still buying. I know without a shadow of a doubt that if ST wasn't here I would buy less from QVC as all the heads up and tips wouldn't point me Qvc's way. They're showing themselves in a very poor light with their behaviour ~ it's petty and quite ridiculous!