We've had mixed treatment by customer services over 17 years: 2 different printers and a tv that developed a fault outside 12 months were collected and refunded in full. The most quibbling seems to happen with the smallest stupidest purchases failing to live upto expectations just outside the 30 day MBG. Why argue over the most footling issue only to conceded and refund in the end? Waste of their effort, my patience and undermines the excellent service for the bigger items.
It's pot luck who answers your call so say good bye politely and call again on another day.
Jude xx
