I have posted on the QVC fb site and messages them but doubt ill hear anything from them. This is what I posted -
Just a warning to anyone thinking of ordering a Lulu Guinness bag from QVC...I ordered a red lips Jenny bag last week which arrived on Saturday whilst I was out. It was left in a 'secure porch' by the courier (actually behind a plant pot next to an open to the elements front door!). It was sent in a plastic bag which was disappointing for such an expensive bag, however this wasn't to be the biggest disappointment!!
I opened the package to see there was no tag on the bag, oh well I thought, then no dust bag, strange I thought, then after removing the packaging I found dogs hairs in the bottom of the bag AND an ampule of contact lens solution in the inside pocket!!!!! YES, I WAS SENT A USED BAG AS NEW!!!!!
I immediately contacted CS who were apologetic and arranged a courier to collect on Monday and I requested a full refund plus p&p charges. I phoned CS today to check on my refund and have been told it may take up to another 10-14 DAYS!!!!!
This is outrageous. I can honestly say I am shocked and cannot believe QVC were rated so highly in the recent customer service awards! This was no fault of mine yet I'm the one having to suffer.
Needless to say I will never shop with QVC again.
