Totally Loopy Lou
Registered Shopper
Hi sorry to start a new thread on this but I didn't know how else to mine the great wisdom of the fellow forumites
Basically I bought a pair of silver earrings (supposedly Taxco but no mention of the make anywhere on packaging!) as Christmas pressie for my Carer...
They arrived quite strangely packaged, a single earring in two separate poly zip bags (each with a small square of black plastic in?!), inside another poly bag and included with a nice, completely blank box...
Anyway, the issue is that one earrings is perfect and lovely! The other has a kink in it (I think they are twisted by hand/eye) and to me they really don't work as a pair (I notice someone has mentioned this issue in the reviews for a similar design which consisted of multiple twists but not for this item)...
The question is what to do. Firstly if I want to return them, am I entitled to have my original postage refunded and also have return postage paid?! (To my mind they are effectively faulty)
Secondly, I would still like to give her theses earrings so do I place a new order or will they offer a replacement and do I have to pay postage on the second pair?!
Sorry for so many questions but never had to return a faulty thing before - well actually I have but it was something I wouldn't ever want again it so awful, and was so big they collected it!
Thanks so much
Basically I bought a pair of silver earrings (supposedly Taxco but no mention of the make anywhere on packaging!) as Christmas pressie for my Carer...
They arrived quite strangely packaged, a single earring in two separate poly zip bags (each with a small square of black plastic in?!), inside another poly bag and included with a nice, completely blank box...
Anyway, the issue is that one earrings is perfect and lovely! The other has a kink in it (I think they are twisted by hand/eye) and to me they really don't work as a pair (I notice someone has mentioned this issue in the reviews for a similar design which consisted of multiple twists but not for this item)...
The question is what to do. Firstly if I want to return them, am I entitled to have my original postage refunded and also have return postage paid?! (To my mind they are effectively faulty)
Secondly, I would still like to give her theses earrings so do I place a new order or will they offer a replacement and do I have to pay postage on the second pair?!
Sorry for so many questions but never had to return a faulty thing before - well actually I have but it was something I wouldn't ever want again it so awful, and was so big they collected it!
Thanks so much