underhand
I'm shocked to see that Rocks and Co is continuing to ride roughshod over its customers. Looks like it's the new management team that is responsible. It finally took 44 days to get my last refund. I called, was told to email the MD - which I did and was of course ignored. I have one more refund and one last creation order in the pipeline, so will see what happens with those. The problem with their new t&cs is that the creation pieces appear to be treated as ' bespoke' pieces to order which Rocks and Co claim can only be refunded/credited at their discretion, thereby getting round the consumer protection rules. Very underhand.
I'd strongly urge anyone thinking of buying from Rocks and Co not to. I certainly won't buy from them ever again.
