Rachel Galley couldn't care a toss for her customers!

[gemcherub]

Well my title says it all really. I like Rachel's jewellery and always watched her shows. Rachel always says when selling a ring just grab it in any size then contact me and I can size it to fit, she also says the pebbles in the ring can be engraved and again to contact her.
So after Morgan was born I purchased the charmed pebble ring and emailed Rachel to ask if she would re size it and engrave the pebble, her reply - can do but am away for few weeks so maybe contact me again after June 6 and then I can do it for you.
No problem so I emailed her on the 7th June - no reply, 12th June - no reply, 19th June - no reply.
I gave up and emailed Mike Wall at TJC who had it sized and engraved and posted back to me all at no charge. What a star.
I understand that Rachel has grown and grown so must be very busy but I think she needs to step back and realise its down to her customers how much shes grown and totally ignoring their email is nothing short of rude!

 

[Pinkpussycat]

RG and her TJC 'mother' Chloe are both very slick at promising the world but it's all to do with getting the sales and then sod the customer it seems GC. I know how important this was to you and thank goodness Mike is still there to pick up the pieces of a broken promise, he's a star indeed.

 

[Diamond Diva]

'I gave up and emailed Mike Wall at TJC who had it sized and engraved and posted back to me all at no charge. What a star.'

What excellent CS that's exactly how it should be, a customer has a problem and it gets sorted out, well done Mike :clapping: