Hello Everyone, :handshake:
This is my first post to the forum, although I have been a lurker for several months. My apologies that my first post is to have a moan about QVC.
I've just checked my credit card to discover that QVC have charged me twice for an item I ordered last week. One amount has been posted to my credit card, while the other is 'pending', which means that the money has been 'earmarked' and is therefore unavailable for me to use. I phoned QVC and have been told they cannot do anything until Monday when the Finance Department are available. In fact the CS representative was very unhelpful - to the point of indifference. He did say that the amount pending would 'drop off' in a few days, but was unable to tell me why it had been taken in the first place. I'm a new customer to QVC and wondered if this double charging is a common occurrence. The amount involved is not a large sum but if this sort of thing happens often, I'll certainly hesitate before purchasing anything from them again!
Pauli
This is my first post to the forum, although I have been a lurker for several months. My apologies that my first post is to have a moan about QVC.
I've just checked my credit card to discover that QVC have charged me twice for an item I ordered last week. One amount has been posted to my credit card, while the other is 'pending', which means that the money has been 'earmarked' and is therefore unavailable for me to use. I phoned QVC and have been told they cannot do anything until Monday when the Finance Department are available. In fact the CS representative was very unhelpful - to the point of indifference. He did say that the amount pending would 'drop off' in a few days, but was unable to tell me why it had been taken in the first place. I'm a new customer to QVC and wondered if this double charging is a common occurrence. The amount involved is not a large sum but if this sort of thing happens often, I'll certainly hesitate before purchasing anything from them again!
Pauli