Having had my cooks essential pots for 3 years I was going to bin them as the tefal has came off and everything now sticks to them.. then I remembered the lifetime guarantee so called them up and guy said no problem to return them which is great BUT the shocking thing is he sent me out a membership statement so I could look up the item number myself... This list goes back to day one everything I have ordered in 9 years total spend of nearly £10k and postage of £1300 I am in SHOCK!!!!! :emo: