MissMagpie
If it sparkles - grab it
- Joined
- Jun 27, 2008
- Messages
- 1,433
I returned an item by Special Delivery which, according to Royal Mail's tracking, was received back on Monday, but the return is still not showing up on the order tracking.
I contacted Gems and they said it hadn't been processed yet, and that refunds could take up to 30 days, but is this normal? They're usually much quicker than that, and I can't relax about it because it was an expensive item.
I contacted Gems and they said it hadn't been processed yet, and that refunds could take up to 30 days, but is this normal? They're usually much quicker than that, and I can't relax about it because it was an expensive item.