I haven't ordered from IW for a long time but as I was in need of a new SatNav when I saw IW had a TomTom pick of the day (which is the make I wanted) on FlexiPay I decided to purchase it. So after finding out they'd cancelled my online account I had to call 'Customer Services'...that was interesting but finally managed to get them to understand what I wanted.
That was I think on the 19th - so far I have received a letter (which spelt my name wrong!) saying they have taken the first payment and that the next payment would come out on the 19th July. ....but no SatNav.
Given some of the previous threads on here about how poor the CS and delivery has been I got a bit worried and check my online account a few days ago to see the status of my order, it wasn't on there, so waited a while longer and checked again today - STILL not there.
I know I ought to call CS but after the last experience I really am dreading it.
Is it usual for phone orders to not be on the online account?
Do orders normally take this long?
I'm worrying now and wish I had paid a bit more for the package via Amazon as it would have been here by now!!
That was I think on the 19th - so far I have received a letter (which spelt my name wrong!) saying they have taken the first payment and that the next payment would come out on the 19th July. ....but no SatNav.
Given some of the previous threads on here about how poor the CS and delivery has been I got a bit worried and check my online account a few days ago to see the status of my order, it wasn't on there, so waited a while longer and checked again today - STILL not there.
I know I ought to call CS but after the last experience I really am dreading it.
Is it usual for phone orders to not be on the online account?
Do orders normally take this long?
I'm worrying now and wish I had paid a bit more for the package via Amazon as it would have been here by now!!