DSR rules

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Caroleanne

Registered Shopper
Joined
Nov 9, 2008
Messages
1,353
Thanks to this forum I became aware of DSR which I have used with Q to my satisfaction I have bought a blouse from another supplier and don`t like the fit on me so emailed them cancelling my purchase using DSR I got an email back saying that`s fine as long as I have the blouse back to them with seven days of receiving it then they will action the refund ..I fully understand about the refund but thought I would have a little longer than 7 days Is this correct?
 
That is interesting especially as it seems to me that the supplier has to give a refund even if the consumer hasn't returned the goods.
 
That is interesting especially as it seems to me that the supplier has to give a refund even if the consumer hasn't returned the goods.
No I said they will refund if the garment is back with them within the 7 days
" I got an email back saying that`s fine as long as I have the blouse back to them with seven days of receiving it then they will action the refund "

thanks everyone for the info
 
For a simple soul like me when you look it up its very complicated to read, anyway its back in the post so hopefully they`ll have it back in time
thanks again everyone
 

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