Customer service - a result

[norfolk dumpling]

on April 30th I ordered two pairs of fly flot sandals ( yer - sad I know but I do like me fly flots). The first pair arrived OK but the second pair never turned up.. I e-mailed customer services twice, the second time telling them not to send me a standard reply. Yesterday I had a phone call from IW saying there was a problem with the quality of the shoes and a refund was being issued. So if anybody else is waiting for the toe-post sandals it seems that they will not be arriving. By the way I sent the first pair back as when I wore them for the first time my feet were covered in black dye from the leather. ( not a good look) I am about to e-mail them again to make sure I get the P&P refunded as well

 

[tourmaline]

Wow that's bordering on sacrilege IW say there is a problem with the quality of their beloved fly flots!