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It's now out of clearance & back to it's original price!

I've had a rhodonite & diamond pendant in and out of my basket for some time now. (£156) When it was taken out last time, I waited for it to reappear. It didn't. Wondering if it was in clearance, I checked & there it was. A saving? No, it was in there for £278. Are the rules for...

I feel heartily sorry for the staff, but is anyone surprised? Management has bulldozed through, refusing to listen to their customers. It's a risky tactic in healthy financial times; absolutely suicidal in the current climate.

Just got to say how boring GTV offerings are these days. When I think of some of the pretty & unusual stuff I bought from them, I despair. Meggie

Can't say I'm surprised. But will anything change? No! Like many others, I spent a fortune until January 2007. Haven't spent anything since. It's boring. Meggie

FIVE WHOLE POUNDS? And not off THIS order - you have to buy something else? Sooooooo tempting, but I think I can resist! As I said before, about the last £5 offer - too little, too late. Meggie

And is anyone surprised?

GTV were initially happy to encourage web buyers. They are now alienating them. They haven't listened to the dislike of the new website. In fact, they appear to listen to nothing. They discourage loyal buyers by unfair acts. (Cleopatra & Mummy Bear.) This, despite the fact they have a...

So this is where you're all hiding? Why didn't you tell me earlier? I can spend!!!

What's to buy? B O R I N G, B O R I N G...... Haven't bought since the website changed. Everything else seemed to change with it. Meggie

How are you supposed to know how you managed to snatch them? The whole thing stinks worse than old fish. Meggie

I just can't believe that GTV of a year or so ago is the same GTV of today. In two years, I spent a considerable amount of money with them. Since the beginning of the year, I have spent nothing. I hate the website. I hate the fact that web buyers are poor relations. I hate their CS. I...

Sorry to be out of step, but I personally think it's too little, too late. Meggie

Like you Lynda, after a piece of bad customer service, I didn't say "never again". But it did affect my attitude to GTV - I immediately emptied my basket & haven't bought anything since. If I saw anything I really wanted, I would buy it, but I've yet to see anything I wanted so badly it could...

At the minute, they're coming under fire for much of their operation. I think they need to get that right, before they diversify. Much better to do one thing well, than loads of things badly.

Well said CA - seconded, thirded & fourthed!!!

As I said, I 'phoned immediately & now have another number with which to return it. My postage will be refunded, but it's still hassle to wrap it up & take it to the Post Office - again! As I understand it, someone hadn't looked at the history. Wonder how they thought I had a kosher returns...

:mad::mad::mad: Remember my faulty bracelet? The one outwork sent back with the stone still missing? Well, I was to return it to CS for checking (that all the claws were secure) before they sent it back to Outwork. I did. They've returned it to me saying it's out of warranty. I am picking...

It is a white gold zircon bracelet. 96267. It's very pretty.

No but GTV are taking it in hand.