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Hello fellow jewellery lovers. Does anyone have an email address for Colin Wagstaffe or anyone else senior at TJC I can have a proper moan to? Thank you in advance!

Brilliant, many thanks.

Thanks Gemcherub, much appreciated!

Hello everyone. Does anyone happen to have a direct phone number or email address for Rupinder in TJC customer services. I am having yet another issue with a repair and she was really helpful last time, but stupidly I didn't take her contact details. Many thanks in advance.

Hi Meeshoo. I can’t post a picture as the pendant is still with TJC for repair and the item (no 590069) is not in stock on the website. It’s a lovely circle of life 1ct design with three circles of diamonds – slightly bigger ones in the middle circle framed by smaller diamonds in the inner and...

Many thanks Diamond Diva, that's really helpful.

Thanks very much for the suggestions. The names are particularly helpful as when I called TJC this morning and asked for the contact details of the customer services manager so I could make my complaint (having emailed the request several days ago and got no response) I was told by the girl that...

Hi everyone. I've been a reader for a while but this is my first post on here and I've been moved to do so as I feel so let down by TJC and I think people should be warned about what can happen when something goes wrong with something they order. I'd also like to know if anyone else has had...