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update to post above. I was writing when you wrote your last post. The comment about IT is the excuse I have been given for over a year. Surely if you have a system problem that is potentially losing you customers, you wouldnt wait that long to sort it out?

How very disappointing and frustrating for you! is it worth contacting CS again and asking them to reinstate the items? Since Gems operates everything by computer, I can not see how they manage to oversell items as sales should cut off when the stock reaches 0. That would be on an efficient...

I won't buy plants or anything else from them either. I ordered twice from them back in May. I managed to get a refund for one order in July after constant calls on their very expensive premium lines. I'm still waiting for a refund on the other order even now so you are very lucky to have...

I got an invite too although I haven't bought anything for some time. Won't be there though as I'll be on holiday

You are so right... The CS representative was actually very pleasant and was trying to be helpful and I believe that was why my refund seems to have materialised so quickly. I appreciate her help despite the reaction described. I thank all who have joined in this posting as it has helped me...

great idea! I will remember that for the outstanding order - and all distance purchases. Somehow there is a positive development... apparently the payment for the order that never arrived is being refunded so I now only have to wait for the other outstanding order to be sorted out. I shall...

Thank you for letting me know that I'm not alone in having a bad experience with Ideal. Like you I have had the most awful delivery of geraniums which were too rotten to even try saving. asking for a refund from their Call centre reps is like trying to squeeze blood from stone... you have to...

Has any one else had the same dire experience I have had with Ideal over plants? A month after ordering (and with Ideal taking the money immediately), I have not received one particular order. Of course I had to go through their dreadful overseas customer services who could only say that even...

I am so grateful. I will follow the links and read up. I guess I'm so amazed by nature and what natural stones she's made but I also realise that not all gems are stable unless treated. However I thought for my collection it would be nice to have natural so many thanks for the info that I can...

Thank you all I am so glad I decided to ask questions. I am fascinated by gems and minerals and have started collecting. I want to stay as close to the natural as possible so any little bit of info I can get is very interesting. I have also bought some nice things from other sources but after...

I guess with a bit more time I will get to know all this. thank you so much

Thanks for the additional info. I think what bothers me is that it's being described as natural. Is there truly any completely natural purple Turquoise... if anyone can tell me, I'd be very grateful as I'd like to learn as much as I'm capable of about gems and minerals. I found out by trying...

I don't post very often at all as i don't have a way with words or the brilliant sense of fun and humour of some of you but I just wondered how many people who have bought purple turquise in recent months are aware that it is not natural as the presenters make out but reconstituted and dyed. I...

refund in full promised... I've just read the past posts as you advised and wish I'd read all of them carefully before but to be honest I think I needed to have this experience to make me a little more wary even though I know problems will happen once in a while! Temptation is truly...

Thank you Many thanks for your welcome to the forum. Its nice to have a welcome and a response that put a smile on my face. It's good to hear that Rocks and co are normally ok on delivery. My little rant is over and I'm so glad there is a place where I can go to get a perspective on things...

I'm new to shopping telly but joined as I'm so incensed by the lies I've been told by customer services at this company. I'm sorry that my first post has to be a negative one! I was tempted to order one of their Platinas Amethysts and despite taking the money, Roscks and co have offered so many...