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I have had an e-mail this morning to tell me that my refund has been processed. I sent back a faulty ring, and another that was advertised as a size N/O which is my usual size. I have the same ring in another gem and it fits fine, this one didn't. I sent a covering letter with my returns...

I have just phoned CS after returning a faulty order on 26th January. When I sent it back, I asked CS how long refunds were taking to be processed (after reading the comments on this forum). The lady I spoke to said about 10 days. I rang today as the item is not even showing as 'returned' on my...

Forgot to put that my payment for the Yankee TSV (11th Jan, processed 12th Jan) was taken twice from my account today (18th). I have checked and it hasn't been taken again on an earlier date.

I have just found out that I have been charged twice for the Yankee Candle TSV £42.41. I spoke to a lady in CS who told me it's a computer glitch with all orders processed on the 12th January. I explained to her that this double payment may cause me to go over my overdraft limit, and she has...

She'll be 'rocking off' on maternity leave soon...........

The exact same thing happened to me in the summer when they oversold a ring that I had ordered. I was really disappointed so I emailed Steve and John Bennett. Steve was out of the country, but John dealt with it fantastically well. He checked the stock again and found the ring for me. I also had...

I have used this facility. I requested one item which came up as a web auction, and started almost immediately. I didn't buy it as the price was much higher than I had seen it sell for on a TV auction. The second time I requested an item it was offered as a TV auction. I thought the price was...

Hi there I'm a newbie to posting on here, but have been reading and enjoying the posts for months!! Thanks to the info on here, I have rung QVC CS and been assured that replacement pumps will be sent out by the end of the week. Fingers crossed...........!!

Hi everyone!! I'm new to the forum tonight but have been reading threads of interest for a few months now. Just want to say that I really like Alan when he's presenting. He seems like a really nice bloke, very friendly. In fact, I usually buy something when Alan's on........:mysmilie_17: