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Hi, sorry to hear you have had a poor service from Ideal World - I too had a similar misfortune. Read Graham's post here, I emailed him on the address given, within days a representative from Peterborough HQ called me and the situation was fully resolved! I am confident you will have more...

Hi Graham! thanks for your help in sorting out my issues with the recent purchase of a Bissell Proheat 9200E on the pick of the day. I received a call from Ideal World in Peterborough within days of your intervention and now issue fully resolved! I do feel it is a shame that it has to take these...