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In the interest of fairness, it appears IW did arrange collection, but the couriers were to blame. Item collected and had a refund instead of replacement, just had enough. But they were difficult to the last, the refund did not include postage, so through no fault of my own, as item damaged, I...

Well it continues. Promised a collection of damaged item, waited all day, and no collection. I get a same day response from messaging on Facebook, which is better than the 4 days or so from C.S. No thought from them about actually supplying me with a replacement as yet though.

Appreciate all the comments, and offers of help. I got some action by using Facebook and hope it will all be resolved soon. I think its the operators that are the problem, may be not enough of them.

Thanks for the comments all, tried the UK number and useless, thats the one that said ring back. Facebook is worth a try.

I had a problem with a product and rang Customer Services , was put into a queue for some minutes to then be told they were too busy and to ring back later. So I have emailed, on the 1st, and as yet, apart from a conformation that they received it, I have heard nothing. You guys seem to know...

I wrote a review for a product, mainly favourable but criticised that QVC was not carrying spares, result, would not publish review. Makes me wonder how heavily the reviews are censured.

I bought the Ezact saw a few months ago but had to send the first one back as it certainly was not accurate. The depth gauge was way out. I received a replacement and it was a little better, so decided to keep it. It is very hard to push down to start the cut, as is the start switch itself...