Search results

They rang me too! Yes, I emailed Graham yesterday evening with details of the problem I had a few months ago and this morning received a phone call from IW's Head of Customer Service who apologised and explained that they are making a big effort to improve their customer service. We chatted...

Poor customer service The last time I emailed IW to clarify the price of an item (the on screen price was different to that on the website when I was ordering) a week after the automated reply came another that my 'email had been deleted without being read'. After spending quite a bit of money...

Update Just to let you all know the outcome. I contacted the ASA and have received their reply. Ideal World accepted that the item was advertised at the incorrect price for just under two minutes - as soon as the producers realised the error it was removed from air. IW say they have refunded...

Thanks for your replies. Haven't had any further communication and unfortunately don't have the programme recorded, but I am 100% certain what the price was on screen, so I will probably contact ASA as Ideal World have to realise customers can't be treated with such blatant disregard. Needless...

Hi again, I've re-registered on here after a long absence in order to ask you lovely people your advice. On 7 July I was watching a Tayberry show and decided to order online a nautical striped top (151 120 which was being modelled by Sheila and described as great value by Dennice) price shown...