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I took Baloo's advice and emailed the CEO with the link given . I have just received a phone call in response. The gentleman was very apologetic and assured me that my complaint would be investigated thoroughly. He emphasised that there are systems in place to prevent this from happening. He...

Thanks for the suggestion Autumn. I am tempted! I am still upset about the matter and feel that I need to get some form of written explanation/ apology. If it stays with the CS team, nothing will change.

Hi all Although I know that there have been many threads started on this subject, I thought it would be useful to keep it in mind when buying goods from QVC. Yesterday I received the previous Elemis TSV that I had on waitlist. When I opened it I found the tub of Pro Collagen Marine Cream was...