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QVC should limit Thorntons range to sweet shop confectionery if it can match or better the Thorntons website, as this is the best product range it creates. QVC really shouldn't sell the chocolates as they are poor quality - Thorntons loads the sugar and skimps on the cocoa content, which is...

Please see the previous post "Refunds Not Being Processed" to read mine and others' stories about Rocks & Co breaches of the Consumer Contracts Regulations. I eventually received my refund after 42 days this month and the involvement of my credit card company. I suggest that you also pursue a...

Thanks, Oracle, for confirming what I suspected about the refund mechanism and management team. I finally received my refund on day 43; notified by a member of the Customer Services team. As demonstrated by other forum members' experience, Rocks & Co has shown contempt for its customers by...

I have had the same experience of delayed refunds this year. Rocks does not appear to be making refunds unless the customer prompts them to do so. It is day 36 and I am still waiting for a refund. I sent an email 2 days ago and got no reply. I chased by phone yesterday and was told that...