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Hi all, Thought I should update that I have now had my issue dealt with by a very helpful lady who took the bull by the horns. Thank you for all your comments and advice. I'm relieved it is all sorted.

Thanks Inspiration, Day 30 today and I phoned them to be told that they can see from my account that my 30 days are up, but their accounts team have a backlog and there are no management in, and customer services cannot process any refunds without management approving. I am so upset, I am 37...

Is anyone else failing to have their refunds processed from R&C? I understand they made the unpopular decision to "utilise the full 30 days in their t&c's" in the past year, but when I emailed to ask when I should expect mine, they initially stated they aim to refund by week 3 and to ring back...