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They're not supposed to simon1966. It's down to distance selling laws I think, if they promise not to charge customers until dispatch they've made an agreement, and if they suddenly move the goal posts, they've broken that agreement whether it's verbal or not. The excuse given by Customer...

I've had the same email stating that my hamper had been dispatched, and my credit card was charged at the beginning of the week. I phoned up QVC today as I knew they shouldn't be going out until next week, and several times on-air the presenter promised that no money would be taken until it was...