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  1. I

    What Customer service?

    Well good news I got a refund but it took a effort to get past Kumal in Customer Service with her attitude! I had Consumer Direct with me all the way and once Rocks n Co knew I was not letting go they finally gave me a full refund. Would I recommend...absolutely not! not only did my gold ring...
  2. I

    Do you call these inclusions for a £399 1-carat paraiba tourmaline ring?

    Rocks and Co quality seems to off disappeared lately, ( last week) I recently had sent a ring bent, and with stone missing.....not any quality in that is there, it appears they do not care no more what rubbish they send out. These web specials are basically returns they trying to re sell in my...
  3. I

    What Customer service?

    As a lover of rubies and being recommended to Rocks and Co by a friend I decided to take a look and after weeks of browsing along came a auction for a Star Ruby and I fell in love. My husband told me to pay for the ring and he would put it aside for my Christmas gift. To cut a long story short...
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