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Re:What you don't do is send a letter to a customer that risks offending them, that they will then tell their friends about, and risk losing goodness knows how many customers. This simply does not make sense, and is absolutely not good for the bottom line. Thank you:35: I couldn't agree more as...

Yes, great post. Just about says it all. Thank you.

Hi Daisy2911, I hope you are enjoying the forum. I haven't had a any problems with QVC either since day one nor the other shopping channels. If Sit-up would give a fuller description of some items rather than just how low the price is going would be more helpfull. The letter written in such a...

Thanks Steven, I hope that this is the case as I have no gripe with the company as a whole. In fact their customer service, delivery and returns procedure are excellent. It was just receiving such an impersonal and abrupt letter which upset and miffed me.

As I have been unable to upload the 'Excerpts from the Sit-up terms and conditions' please use the link below. Included for my attention are: B6 B8 D2 D3 http://www.bid.tv/TermsConditions.htm

I would just like to thank everyone for all your comments. I feel that I should point out to some people that due to circumstances I do ALL my shopping either online or via the television shopping channels. This makes my purchase rate very high and also my returns rate accordingly. Many items...

Ignorance must be bliss, I wonder? If I ran my company with your attitude it would have been insolvent years ago.

Hi Dingo, Thank you for your comments. Just to clarify that it is one third and not two which I have returned and I have never bid in a megadrop. For example the last item I returned was a printer as the presenter did not specify that it only printed black only that it was state of the art so I...

Hi Anamooka, Thank you for your reply. I'm sorry for the delay in my response but I am having trouble with uploading the sheet of terms and conditions they sent me.:(

Hi all, I have been a customer of the situp channels for many years and I have purchased alot of items and I mean alot during that time some of which I have returned which is understandable. Due to the extent of my shopping the number of returns average accordingly. I was shocked and felt very...